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At Vakari.com.np, we understand that customers may occasionally need to cancel an order. This Cancellation Policy outlines the conditions under which orders may be canceled.
Order Cancellation by Customers
Before Shipment
Customers may cancel their order at any time before the order has been processed and shipped.
Upon successful cancellation:
- The order will be canceled without any penalty.
- Any prepaid amount will be refunded according to our Refund Policy.
After Shipment
Once an order has been shipped, it cannot be canceled.
If you no longer wish to keep the product, please refer to our Return Policy to determine whether the product qualifies for return or replacement.
Order Cancellation by Vakari.com.np
Vakari.com.np reserves the right to cancel any order under the following circumstances:
- Product is out of stock.
- Pricing or product information errors.
- Suspected fraudulent transactions.
- Payment verification failure.
- Unforeseen circumstances beyond our control.
In such cases, customers will be notified promptly, and any prepaid amount will be refunded in full.
Refund for Canceled Orders
For eligible canceled orders:
- Refunds will be processed to the original payment method whenever possible.
- Refund processing may take 7–14 business days depending on the payment provider or financial institution.
Modification of Orders
Customers may request changes to shipping details or products before the order is shipped. We will make reasonable efforts to accommodate such requests, but modifications cannot be guaranteed once order processing has begun.
Contact Us
For cancellation requests or order-related inquiries, please contact us:
Vakari.com.np
Email: support@vakari.com.np
