Refund Policy

At Vakari.com.np, customer satisfaction is important to us. We strive to provide high-quality herbal and wellness products. If you are not completely satisfied with your purchase, please review our refund and return policy below.

1. Return Eligibility

You may request a return or replacement if:

  1. The product received is damaged or defective.
  2. The product received is different from what was ordered.
  3. The product has expired before delivery.

To be eligible for a return:

  1. The request must be made within 7 days of receiving the product.
  2. The product must be unused and in its original packaging.
  3. Proof of purchase or order confirmation must be provided.

2. Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned:

  1. Opened or used herbal products.
  2. Products with broken seals or damaged packaging caused by the customer.
  3. Products purchased during clearance or special promotional sales.
  4. Gift cards or digital products, if any.

3. Return Process

To request a return, please contact our customer support team with:

  1. Order number
  2. Product details
  3. Reason for return
  4. Photos of the product (if damaged or incorrect)

Once your request is reviewed and approved, we will provide instructions for returning the item.

4. Refunds

After receiving and inspecting the returned product:

  1. Approved refunds will be processed within 7–14 business days.
  2. Refunds will be issued to the original payment method whenever possible.
  3. If the original payment method is unavailable, an alternative refund method may be arranged.

5. Replacement Policy

Instead of a refund, customers may choose a replacement product when:

  1. The wrong product was delivered.
  2. The product arrived damaged or defective.

Replacement products will be shipped at no additional cost.

6. Order Cancellation

Before Shipment

Orders may be canceled before they are shipped for a full refund.

After Shipment

Once an order has been shipped, it cannot be canceled and must follow the return process outlined in this policy.

7. Shipping Charges

  1. Shipping charges are non-refundable unless the return is due to our error.
  2. If a return is approved because of a damaged, defective, or incorrect product, Vakari.com.np will bear the return shipping cost.

8. Health Disclaimer

As herbal products may affect individuals differently, dissatisfaction based on personal expectations or results does not qualify for a refund unless the product is defective, damaged, or incorrectly delivered.

9. Contact Us

For return, replacement, or refund requests, please contact us:

Vakari.com.np

Email: support@vakari.com.np