Shipping Policy

Thank you for shopping at Shraff.com. This Shipping and Delivery Policy outlines how orders are processed, shipped, and delivered when you purchase products from our website or mobile application.

1. Order Processing

Once an order is placed on Shraff.com, it will be processed after payment confirmation.

  1. Orders are typically processed within 1–2 business days.
  2. Orders placed on weekends or public holidays may be processed on the next working day.

Customers will receive an order confirmation and shipping notification once the order has been dispatched.

2. Shipping Coverage

Shraff.com aims to deliver products to multiple locations depending on service availability.

Delivery availability may vary depending on:

  1. Customer location
  2. Courier service coverage
  3. Seller or warehouse location

Some remote areas may require additional delivery time.

3. Estimated Delivery Time

Estimated delivery times may vary depending on the delivery location and product availability.

Typical delivery timelines:

  1. Local delivery: 1–3 business days
  2. Standard delivery: 3–7 business days
  3. Remote areas: 5–10 business days

Delivery times are estimates and may be affected by factors beyond our control.

4. Shipping Charges

Shipping charges may vary depending on:

  1. Delivery location
  2. Product size and weight
  3. Seller shipping policy

Shipping costs, if applicable, will be displayed during checkout before completing the order.

Sometimes free shipping promotions may be available on selected products.

5. Order Tracking

Once your order has been shipped, you may receive:

  1. A tracking number, or
  2. A shipment confirmation message

This allows you to track the status of your delivery.

6. Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays may occur due to:

  1. Weather conditions
  2. Courier service delays
  3. Public holidays
  4. Government restrictions
  5. Incorrect delivery information provided by the customer

Shraff.com is not responsible for delays caused by third-party courier services.

7. Incorrect Address

Customers are responsible for providing accurate delivery information.

If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful. Additional shipping charges may apply for re-delivery.

8. Damaged or Missing Items

If you receive a damaged, defective, or incomplete order, please contact our support team within 48 hours of delivery.

Customers may be asked to provide photos or videos of the issue to help us resolve it quickly.

9. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: support@shraff.com

Website: https://shraff.com