Return Policy

At Vakari.com.np, we are committed to providing quality herbal and wellness products. If you receive a damaged, defective, or incorrect item, we are here to help.

1. Return Eligibility

Products may be eligible for return under the following circumstances:

  1. The product received is damaged during delivery.
  2. The product received is defective.
  3. The wrong product was delivered.
  4. The product is expired upon delivery.

To qualify for a return:

  1. The return request must be submitted within 7 days of receiving the order.
  2. The product must remain unused and in its original sealed packaging.
  3. The customer must provide proof of purchase or order confirmation.

2. Non-Returnable Products

For health, hygiene, and safety reasons, the following items cannot be returned:

  1. Opened or used products.
  2. Products with broken safety seals.
  3. Products damaged due to misuse or improper handling by the customer.
  4. Products returned without original packaging.
  5. Promotional, clearance, or special offer items unless defective.

3. Return Request Process

To initiate a return, please contact our customer support team and provide:

  1. Order number
  2. Product name
  3. Reason for return
  4. Clear photos showing the issue (if applicable)

Our team will review your request and respond within 2–3 business days.

4. Return Approval

Once your return request is approved:

  1. You will receive instructions on how and where to send the product.
  2. The item must be returned within the timeframe provided by our support team.
  3. Failure to follow return instructions may result in rejection of the return request.

5. Return Shipping

  1. If the return is due to an error by Vakari.com.np (wrong, damaged, defective, or expired product), we will cover the return shipping cost.
  2. For any other approved return, the customer may be responsible for return shipping charges.

6. Inspection and Resolution

After receiving the returned product, we will inspect it and determine whether it qualifies for:

  1. A replacement product
  2. Store credit
  3. A refund (subject to our Refund Policy)

Customers will be notified of the outcome once the inspection is complete.

7. Damaged Packages

If your package arrives visibly damaged:

  1. Take photographs before opening the package.
  2. Contact us immediately after delivery.
  3. Retain all packaging materials until the issue is resolved.

8. Contact Information

For return-related inquiries, please contact:

Vakari.com.np

Email: support@vakari.com.np